Resume
Professional Experience
University of California Press
Berkeley, CA – 2007- Present
Client Relations Manager – Journals and Digital Publishing Division
Among other duties, assisting the journals to cultivate multimedia content for new electronic delivery platforms, as well as assisting with the development of technology tools to better serve their membership. Drove an initiative to develop new sites using WordPress as a platform.
Technical Production Coordinator
Development and implementation of systems and procedures to facilitate archiving of all electronic files related to the production of the Press’s books. Coordinate the production of several small monographs, including mechanical production, conversion into print and electronic PDF files, and integrating the books into the eScholarship repository at The California Digital Library. Coordinate several smaller scale digital projects related to repurposing the Press’s electronic assets.
Community Vocational Enterprises
San Francisco, CA 2002-2007
Manager Information Systems
Management of all information technology in the 40 user environment, overseeing a staff of two. Implemented and managed a Windows Server network, a VoIP phone system, and a web site re-design. Responsible for an enterprise-wide data management system, including data integrity assurance, HIPAA compliant security, product enhancement based on business needs assessment, user training, and dissemination of data collected to a wide variety of internal and external constituencies.
Clerical Training Supervisor
Oversight of three staff employees and thirty-five contract employees at fourteen San Francisco City and County offices.
iTrack Claims
San Francisco, CA 2000-2001
Client Service Manager
Created and implemented the professional services infrastructure, including customer and technical support, quality assurance, and implementation functions for a new web based application. Provided desktop support and network administration for a 10+ user environment.
RSI, Inc. Division of LBSS
San Mateo, CA 1999- 2000
Supervisor, Client Services
Managed a staff of seven support engineers responsible for providing technical support and product enhancement to all customers and generating $400,000 in annual revenue. Provided Tier II and III support for escalated issues.
Technical Account Manager
Tasked with providing tier I technical client support for all company applications and products, diagnosing software, hardware and database issues.
San Francisco SPCA
San Francisco, CA 1998-1999
IT Coordinator
Tasked with managing all information technology for the 50+ user environment, including an aging peer-to-peer network, all telephone related issues, and training personnel.
Client Service Manager
Tasked with managing ten personnel, including two supervisors, responsible for adopting animals to the public, overseeing volunteers, and public education regarding animal care issues.
Technical Skills
Windows 95-Vista
Windows NT 4.0-Windows SBS 2003
Mac OS
Microsoft Office Suite
Microsoft Access
Microsoft Visio
Oracle
Microsoft SQL Server
MySQL
PHP, CSS, HTML
Quark
Adobe CS2, CS3, CS4
WordPress
epress (eScholarship Repository)
Volunteer Positions
Litquake
San Francisco, CA 2008-2010
Committee Member
Rebuilt the website to make it easier for all committee members, regardless of technical ability, to update the site. Moved e-mail management to Google Apps, which centralized and simplified e-mail management, as well as providing a platform with which committee members could share documents and communicate more easily.
BUILD
Emmeryville, CA 2009-Present
Mentor
Mentoring 9th grade students in Emery High School to develop a business idea, build a business plan based on the idea, and present the plan to various judges, culminating in a Business Plan Competition annually at the Haas School of Business. Mentored the team that won the 2009 Best Written Business Plan.
Education
San Francisco State University
Bachelor of Arts, History 1999
Master of Arts, Creative Writing Ongoing
References Available Upon Request